In light of recent changes to social distancing restrictions, our Hong Kong clinics will be temporarily closed effective Friday, April 10th through Thursday, April 23rd to help protect the health and safety of our clients, team members and communities. If you have any upcoming appointments, they will be canceled automatically and all cancellation fees have been waived during our closure.
In these unprecedented times, we hope you continue to prioritize your health and the health of those around you. We look forward to welcoming you back into our clinics soon, as we know we will emerge from this stronger than ever.
Effective today, our Liberty location will be closed until further notice. All future appointments have been automatically canceled. We will be monitoring the situation very closely and will follow Liberty's reopening schedule once made available.
With the announcement of state mandated closures and shutdowns in California and New York, we will be taking the following steps:
Any upcoming appointments booked will be automatically canceled, no worries no cancellation fees will be charged.
All future available appointments will be unavailable for booking until further notice to support state quarantine policies and business closures.
If you are a Laundry Club member, we will continue to pause your membership billing for the duration of the closure so rest assured you will not be billed. Your unused benefits will continue to roll over and will be available once we reopen.
Our Dubai clinic located at The Residence at Marina Gate in Dubai Marina is temporarily closing effective Thursday 26th at 9pm. All appointments within this timeframe will be cancelled.
Our London clinic located in Liberty is temporarily closing effective Friday, March 20th at 5pm with plans to reopen Saturday, April 11th. All appointments within this timeframe have been canceled and cancellation fees waived.
In light of the most recent COVID-19 developments, we have made the difficult decision to temporarily close our US clinics, effective tomorrow Wednesday, March 18th and opening again at the earliest Tuesday, March 31st to help protect the health and safety of our clients and team members. While we wish we could have remained open to serve you, we feel we are socially responsible to help flatten the curve and do our part in slowing the spread of this devastating virus. We will be monitoring the situation on a daily basis and posting the most recent updates here.
If you have any upcoming appointments, they will be canceled automatically. If you are a Laundry Club member, we will pause your membership charge for the duration of the closure so rest assured you will not be billed. Your unused benefits will continue to rollover and be available once we re-open.
In these unprecedented times, we hope you continue to prioritize your health and the health of those around you. If you have any questions or concerns, please email email@example.com.
Frequently asked questions we've received from our community
I’m a Laundry Club member. What happens to my membership?
Don’t worry! We will pause your membership billing for the duration of the closure and any unused benefits will continue to rollover.
Do I need to reschedule any upcoming appointments?
No. We went ahead and canceled any future appointments for you.
Will I be charged for my canceled appointment?
No. All cancellation fees have been waived during our closure.
When will your clinics reopen?
As of right now we are remaining optimistic. We will continue to monitor COVID-19 and send an email with re-opening details as we approach this date.
I bought a laser facial package from GILT. How long do I have to redeem?
Due to these unprecedented events, we have extended the original redemption date of April 1, 2020, to October 1, 2020.