FAQ HK

Who performs the treatment?

Our facials are performed by experienced, registered nurses who receive rigorous and ongoing training on Skin Laundry protocols. Our treatment staff is overseen by a team of medical advisors including Board Certified dermatologists and internal medicine practitioners.

What areas of the skin can be treated?

Skin Laundry Laser facials treats the face. Our Neck & Chest Add-On treats the neck and chest. Our Hand Add-On treats the hands. 

Does it hurt?

No. You’ll feel a mild tingling sensation that is noticeable but not painful.

What are the immediate and long-term results?

Immediate Benefits

  • Deep Clean: Vaporizes Dirt and Removes Bacteria
  • Brighten: Dull Complexions and Unevenness, Fading Sun, Age and Acne Damage
  • Wrinkle Release: Leaving Skin Smoother and Tighter
  • Remove Spots: Helps Get Rid of Acne

Long-term Benefits of Regular Treatments

  • Stimulates Collagen and Elastin Production for Firmer Skin
  • Reduces the Visible Appearance of Pores
  • Evens Skin Tone and Texture
  • Reduces Hyperpigmentation and Melasma
  • Clears acne and helps prevent future breakouts.
  • Reduces Overall Redness
  • Reduces Visible Scarring From Acne Lesions and Cysts.
  • Diminishes Visible Broken Capillaries

How soon will I see results? 

After your first treatment, you will immediately notice cleaner, clearer, brighter, tighter and smoother skin. Regular, frequent treatments lead to optimal results. Improvements will accelerate after each additional session. Please note that everyone’s skin is unique and individual results may vary.

How many treatments do I need?

That depends on your individual needs. We believe in establishing a regular, convenient routine you can stick to both for treatment of any issues like acne or uneven skin tone as well as ongoing maintenance to keep your skin clean, bright, healthy and breakout free. Our knowledgeable skincare professionals will work with you to create your ideal treatment plan based on your needs.

How often should I go?

Just like doing laundry, we believe in establishing a weekly routine to maintain clean, bright, healthy skin. Once you have achieved your personal skin goals like clearing acne, sunspots or scars, we recommend a weekly Laser Facial. On average, Skin Laundry clients receive three facials per month.

Who should not undergo a facial?

For contraindications to our Laser Facials please click here. If you are uncertain about any of the contraindications, please contact your preferred Skin Laundry Location.

Can I cancel or reschedule an appointment?

Cancellations and Reschedules more than 12 hours in advance:

You are allowed to cancel or reschedule an appointment more than 12 hours in advance. Simply sign-in here and navigate to the Manage appointments section.

Cancellations and Reschedules within 12 hours / No Show:

If you cancel or reschedule within 12 hours of your appointment start time, you will be charged $25.

Do you have a late policy?

If you are more than 5 minutes late, your appointment will be cancelled and you'll be charged $25. We ask that new clients arrive 10 minutes prior to their appointment start time with a government issued ID to allow for time to fill out the necessary paperwork. 

Why do I need a credit card to book?

We require a credit card to guarantee your appointment however, your credit card will not be charged unless you fail to cancel more than 12 hours prior to the start of your appointment or are more than 5 minutes late for your appointment.  To review our cancellation policy in its entirety, please do so here.

 

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Immediately after skin feels tighter, brighter, and smoother. Over time skin tone and texture is evened out, and collagen and elastin production is boosted

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