We have one easy way to return *online* orders to Skin Laundry:
By mail: Include your order number, name, email address, mailing address, original receipt and phone number in case we need to contact you. We recommend using an insured and traceable delivery method. Skin Laundry is not responsible for any returns lost in transit.
Returns sent to us by the original purchaser will be exchanged for the original method of payment. We regret that we are unable to refund your shipping fees unless the return was due to a mistake on our part. If you received the item(s) as a gift and do not want the exchanged item to go to the original purchaser, please indicate this on the return.
Returns that are either (a) not accompanied by the original order details or (b) received more than 14 days after the purchase date will not be exchanged.
There are two easy ways to return *store-purchased* orders to Skin Laundry:
1. To the original purchase location: Bring your return along with the cash register receipt where you may exchange the product for any product of the same value or higher.
2. To a different Skin Laundry location: Bring your return along with the cash register receipt. A refund will be submitted on the original method of payment within 14 business days by the Skin Laundry headquarters office. Alternatively, you may exchange the product for any product of the same value.
Any returns made to a Skin Laundry clinic that is either (a) not accompanied by the original order receipt or (b) made more than 14 days after the purchase date will not be exchanged.
All clients will be reminded about their upcoming appointments in advance. Failure to notify Skin Laundry about your cancellation will unfortunately result in a forfeit of their first time complimentary laser facial.
We will offer you our Signature laser at 50% off instead for your next re-scheduled appointment.
As our appointments are 20 minute slots, any client that is running more than 10 minutes late, unfortunately your appointment will also be cancelled. We will do our best to fit you in if there is an availability later on in the day.