FAQ’s

Treatments

Skin Laundry Laser facials treat the face. Our Neck & Chest Laser treats the neck and chest. Our Hand Enhancement treats the hands.

 

No. You’ll feel a mild tingling sensation that is noticeable but not painful.

 

 

 

  • Deep Clean: Vaporizes Dirt and Removes Bacteria

  • Immediate Benefits

  • Brighten: Dull Complexions and Unevenness, Fading Sun, Age and Acne Damage

  • Wrinkle Release: Leaving Skin Smoother and Tighter

  • Remove Spots: Helps Get Rid of Acne

  • Long-term Benefits of Regular Treatments

  • Stimulates Collagen and Elastin Production for Firmer Skin

  • Reduces the Visible Appearance of Pores

  • Evens Skin Tone and Texture

  • Reduces Hyperpigmentation and Melasma

  • Clears acne and helps prevent future breakouts.

  • Reduces Overall Redness

  • Reduces Visible Scarring From Acne Lesions and Cysts.

  • Diminishes Visible Broken Capillaries

After your first treatment, you will immediately notice cleaner, clearer, brighter, tighter and smoother skin. Regular, frequent treatments lead to optimal results. Improvements will accelerate after each additional session. Please note that everyone’s skin is unique and individual results may vary.

Just like your laundry, we believe in establishing a cycle based on your individual skin concerns. Our experts will create a treatment plan and advise on how often you should come in to help achieve your personal skin goals. To maintain healthy, glowing skin we recommend signing up for one of our Laundry Club memberships.

 

All Skin Laundry facials are performed by DHA/MOH licensed professionals overseen by our team of board-certified dermatologists. Each and every Registered Nurse and Licensed Laser technicians receives rigorous and ongoing training on Skin Laundry protocols. We also have: Dr Sandro Furiati – Our Medical Director & Specialist Dermatologist with 15+ years  experience in Brazil and UAE as a leading Specialist Dermatologist with outstanding experience across clinical dermatology, aesthetics and skincare. Additionally, we have Dr Rania Refaei – GP, Aesthetic Medicine Specialist who is our UAE renowned GP specializing in Aesthetic Medicine with a Masters in Aesthetic Medicine and certified by the prestigious American Board of Aesthetic Medicine.

 

Just like doing laundry, we believe in establishing a weekly routine to maintain clean, bright, healthy skin. Once you have achieved your personal skin goals like clearing acne, sunspots or scars, we recommend a weekly Laser Facial. On average, Skin Laundry clients receive three facials per month.

 

For contraindications to our Laser facials please click here. If you are uncertain about any of the contraindications, please contact your preferred Skin Laundry Location.

 

Answer: We offer three different levels of memberships each designed to help you reach your skin goals. Learn more here. During your first visit our team of skin experts will create a customized treatment plan with recommendations of which membership would best suit you.

 

Contraindications

For contraindications to our Laser facials please click here. If you are uncertain about any of the contraindications, please contact your preferred Skin Laundry Location.

Bookings & Cancellations

Appointment Cancellations: All clients will be reminded about their upcoming appointments 48 hours in advance.
 

New Clients: As we have a strict no-show policy, we request clients arrive on time: Cancellations & rescheduling is required with 6 hours’ notice. If you do not show within 10 minutes of your allocated appointment time without giving advanced notice, there will be a 30% charge of the service and will result in immediate cancellation of your treatment. If there is availability, we will do our best to fit you in later on in the day. If you are a new client and booked to take advantage of our first time offer, failure to notify Skin Laundry about your cancellation will unfortunately result in new clients being unable to avail the first time offer. 

Existing Laundry Club Members and Package Holders: We kindly ask clients that you provide us with at least 6 hours’ notice if you need to cancel or reschedule a treatment. Please note if you find yourself needing to cancel without sufficient notice three or more times – your membership or package credit associated with the treatment will be deducted from your file. 

Membership Cancellations: Recurring Membership: All memberships are a minimum of a 3-month commitment, 3 months must be completed before you can cancel your membership. To cancel your membership, you must send an email to membership@skinlaundry.ae with the subject line stating, “cancellation & client name.” This cancellation email request must be sent to our membership team 7 days before your next billing date.

If you do not email and complete the cancelation form 7 days before your monthly anniversary date, you will be automatically billed.You will then be sent the cancelation form, this form must be completed in full and sent back 7 days in advance of the next billing date.

Upon cancellation, you will have until your next anniversary date to use any remaining laser credits. You will not be refunded for any unused benefits. Upfront Membership and Package Holders: No cancelation is required. Once payment has been received for your membership or package, refunds will not be issued under any circumstances. However, we offer flexibility to exchange the equivalent value of the paid amount for alternative services or transfer the remaining credit to a family member or friend of your choice. This exchange or transfer option is only available for the duration of your membership or package period. Please email our team for assistance on membership@skinlaundry.ae

We practice a strict no refund policy on treatments, packages and memberships offerings.

  • Online product orders can be cancelled within 1 hour of purchase. To cancel, please email info@skinlaundry.ae or call our Marina Branch on (04) 570 6942.
  • Once your order has been shipped or is in the process of being shipped, we cannot cancel or stop the delivery.
  • Skin Laundry gladly accepts returns of unused products in their original packaging purchased at our Skin Laundry Clinics or our online store (www.skinlaundry.ae) for exchange within 14 days with an original receipt – it’s the client’s responsbility to arrange their return and cover their own costs.
  • Delivery within UAE cities via Aramex shall be in 2 – 3 working days and UAE Delivery Fees will be a Flat Rate of AED 25 or will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.
  • Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.