Terms and Conditions

 

Wellness MENA Investment LLC maintains the skinlaundry.ae Website (“Site”). The following are the terms of use that govern use of the Site (“Terms of Use”). By using the Site you expressly agree to be bound by these Terms of Use and the skinlaundry.ae privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. Wellness MENA Investment LLC reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, Wellness MENA Investment LLC may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

LIMITED LICENSE. You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. Wellness MENA Investment LLC may change, suspend, or discontinue any aspect of the Site at any time. Wellness MENA Investment LLC may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

  1. SITE OPERATION: United Arab Emirates is our Country of Domicile. Wellness MENA Investment LLC controls this Site from the U.A.E. Wellness MENA Investment LLC makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.
  1. APPLICABLE LAW. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  1. MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the card and printed on the Transaction Receipt.
  1. Wellness MENA Investment LLC accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of Wellness MENA Investment LLC. No refunds will be provided.
  1. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. Wellness MENA Investment LLC will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific.
  1. REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to Wellness MENA Investment LLC through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  1. PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Wellness MENA Investment LLC to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by Wellness MENA Investment LLC to do so. The content and software on this Site is the property of Wellness MENA Investment LLC. The cardholder must retain a copy of transaction records and https://skinlaundry.ae policies and rules.
  1. YOUR ACCOUNT. If you use Wellness MENA Investment LLC Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
  2. NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Wellness MENA Investment LLC prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. Wellness MENA Investment LLC will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.
  3. LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. Wellness MENA Investment LLC has no control over these sites or the content within them. Wellness MENA Investment LLC does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Wellness MENA Investment LLC does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Wellness MENA Investment LLC for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at enquiries@skinlaundry.ae
  4. COPYRIGHT POLICY. Wellness MENA Investment LLC may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.
  5. INTELLECTUAL PROPERTY. Although Wellness MENA Investment LLC is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through Wellness MENA Investment LLC system. The On-line Materials are Wellness MENA Investment LLC intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of Wellness MENA Investment LLC, except as expressly and specifically permitted under these Terms of Use.The On-line Materials are and will remain the exclusive property of Wellness MENA Investment LLC. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in Wellness MENA Investment LLC. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with Wellness MENA Investment LLC.
  6. You acknowledge and agree that Wellness MENA Investment LLC will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At Wellness MENA Investment LLC request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to COMPANY or perfect these rights, titles or interests in Wellness MENA Investment LLC name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. Wellness MENA Investment LLC MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. Wellness MENA Investment LLC ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. Wellness MENA Investment LLC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF Wellness MENA Investment LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF Wellness MENA Investment LLC WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.
  7.  VIOLATION OF TERMS OF USE. You understand and agree that in Wellness MENA Investment LLC sole discretion, and without prior notice, Wellness MENA Investment LLC may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if Wellness MENA Investment LLC believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of Wellness MENA Investment LLC, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to Wellness MENA Investment LLC for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. Wellness MENA Investment LLC may release user information about you if required by law or subpoena.
  8. INDEMNITY. You agree to indemnify and hold Wellness MENA Investment LLC, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.
  9. LICENSE GRANTED TO YOU. By providing materials to Wellness MENA Investment LLC, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Wellness MENA Investment LLC an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. Wellness MENA Investment LLC may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against Wellness MENA Investment LLC for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Wellness MENA Investment LLC. Any communication or materials you send to Wellness MENA Investment LLC will be treated as non- confidential and non-proprietary and may be disseminated or used by Wellness MENA Investment LLC for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.
  10. ADVERTISING. The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. Wellness MENA Investment LLC is not responsible for the acts or omissions of any advertiser or sponsor.
  11. SEVERABILITY. If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.
  12. FIRST TIME OFFER DUBAI: 

    FTO Dubai

    Come in for your first treatment at Skin Laundry UAE and claim 50% off your choice of Signature Laser Facial, Fractional Laser Facial, or Carbon Laser Facial.

    T&Cs:

    • This offer Is only applicable for first time clients of Skin Laundry.
    • Cannot be used in conjunction with any other offer.
    • If a membership is purchased on the same day of treatment, the first Laser Facial is complimentary.
    • Cannot be shared with friends/family.
    • Applicable in Skin Laundry Marina and DIFC clinics only

  13. FIRST TIME OFFER ABU DHABI: 

    FTO Abu Dhabi

    Come in for your first treatment at Skin Laundry MENA and claim AED 500 off your choice of Treatment / Membership / Product / Package

     

    T&Cs:

    • This offer only applies to the first treatment at Skin Laundry MENA.
    • AED 500 credit must be redeemed within 30 days of the first visit to prevent expiry and can be used towards memberships, products, packages, or the next treatment in store.
    • Cannot be used in conjunction with any other offer/discount.
    • Cannot be shared with friends/family.
    • Applicable in Abu Dhabi Skin Laundry Clinic only.

  14. Members’ Exclusive Product Bundle: 
  • Offer only applicable to active Skin Laundry Members.
  • Based on a 1 time fee, not part of the recurring membership payment.
  • 3 months usage is based on average recommended consumption.
  • Product selection subject to availability.
  • Cannot be used in conjunction with any other offer/discount.

 22. CANCELLATION & LATE POLICIES

Appointment Cancellations: All clients will be reminded about their upcoming appointments 48 hours in advance. 

New Clients: 

As we have a strict no-show policy, we request clients arrive on time: Cancellations & rescheduling is required with 6 hours’ notice. If you do not show within 10 minutes of your allocated appointment time without giving advanced notice, there will be a 30% charge of the service and will result in immediate cancellation of your treatment. If there is availability, we will do our best to fit you in later on in the day. If you are a new client and booked to take advantage of our first time offer, failure to notify Skin Laundry about your cancellation will unfortunately result in new clients being unable to avail the first time offer.

Existing Laundry Club Members and Package Holders: 

We kindly ask clients that you provide us with at least 6 hours’ notice if you need to cancel or reschedule a treatment. Please note if you find yourself needing to cancel without sufficient notice three or more times – your membership or package credit associated with the treatment will be deducted from your file.

 
Membership Cancellations: 
Recurring Membership: 
All memberships are a minimum of a 3-month commitment, 3 months must be completed before you can cancel your membership. To cancel your membership, you must send an email to membership@skinlaundry.ae with the subject line stating, “cancellation & client name.” This cancellation email request must be sent to our membership team 7 days before your next billing date.

If you do not email and complete the cancelation form 7 days before your monthly anniversary date, you will be automatically billed. You will then be sent the cancelation form, this form must be completed in full and sent back 7 days in advance of the next billing date.

Upon cancellation, you will have until your next anniversary date to use any remaining laser credits. You will not be refunded for any unused benefits.

Upfront Membership and Package Holders: 

No cancelation is required. Once payment has been received for your membership or package, refunds will not be issued under any circumstances. However, we offer flexibility to exchange the equivalent value of the paid amount for alternative services or transfer the remaining credit to a family member or friend of your choice. This exchange or transfer option is only available for the duration of your membership or package period. Please email our team for assistance on membership@skinlaundry.ae

 23. REFUND POLICY:

We practice a strict no refund policy on treatments, packages and memberships offerings.

 24. PRODUCTS:

  • Online product orders can be cancelled within 1 hour of purchase. To cancel, please email info@skinlaundry.ae or call our Marina Branch on (04) 570 6942.
  • Once your order has been shipped or is in the process of being shipped, we cannot cancel or stop the delivery.
  • Skin Laundry gladly accepts returns of unused products in their original packaging purchased at our Skin Laundry Clinics or our online store (www.skinlaundry.ae) for exchange within 14 days with an original receipt – it’s the client’s responsbility to arrange their return and cover their own costs.
  • Delivery within UAE cities via Aramex shall be in 2 – 3 working days and UAE Delivery Fees will be a Flat Rate of AED 25 or will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.
  • Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt